Handling a Complaint

Citrus and diamonds: what lies behind a complaint, the protocol in steps, response time in a line chart, phrases that help and those that don't, a solved case in a quote and a quiz.

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Cover of the presentation “Handling a Complaint”

What’s inside

  1. A Complaint Is an Opportunity
  2. What the Studies Say
  3. The Protocol, Step by Step
  4. Phrases That Help and Phrases That Don't
  5. First Response Time
  6. I expected an excuse and got a solution and a call the next day.
  7. My Commitment This Week

How to use it

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  2. Replace the text, images and data with your own. The speaker notes tell you what to say on each slide.
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